‘’Pharma Specialities engages Quality Centre for ISO 9001:2015 Training & Consultancy

‘The company’s Lead expert took us through the whole stages of

 ISO 9001:2015 requirements, till Pharma Specialities Ltd was recommended for certification’’.

About company

In its commitment to enhancing client service Pharma Specialities Ltd (PSL), a subsidiary of Phillips Pharma Group (https://phillipspharma.group/), recognized the need for a robust Quality Management System (QMS) aligned with the latest ISO 9001;2015 quality standard. 

Challenge

PSL faced the challenge of optimizing its existing business processes to improve efficiency. The company aimed to meet the ISO 9001 standards to ensure the highest quality service delivery.

Solution

 PSL engaged Quality Centre Ltd for comprehensive management system training, consulting, and auditing services. This partnership was designed to refine and streamline their processes while adhering to ISO 9001 requirements.

Implementation

Quality Centre Ltd worked closely with PSL to document, implement, and fine-tune the QMS. This collaborative effort ensured alignment with ISO 9001 standards throughout the organization.

Results

 Following a third-party audit, Pharma Specialities achieved ISO 9001 certification from an accredited body. This led to enhanced process efficiency, increased client satisfaction and a competitive edge in the industry.

Client Testimonial

‘’ This confirms that Quality Centre Limited provided us with training, consulting and auditing services to Pharma Specialities Limited. During this Management System’s training, consulting and auditing period, the company’s Lead expert took us through the whole stages of ISO 9001:2015 Standard requirements, till Pharma Specialities Ltd was recommended for certification by a certification body’’.

Ranjiv Sharma

Chief Executive Officer

Conclusion

Pharma Specialities Ltd successful ISO 9001 implementation, stands as a testament to their commitment to excellence. This case study underscores the tangible benefits of aligning with ISO standards, resulting in improved efficiency and heightened client satisfaction.

KICD Approves Quality Centre's published QMS book as an authoritative reliable resource

"We are honoured by KICD's recognition and

approval of our ISO 9000 book’’.

About KICD

 The Kenya Institute of Curriculum Development (KICD), a pivotal public institution responsible for evaluating and approving educational materials, plays a crucial role in shaping the education landscape in Kenya.

Challenge

In 2010, Quality Centre sought the evaluation and approval of its book, "ISO 9000 Secret: Unlocking World Markets," by KICD. The aim was to have the book recognized and endorsed as a valuable resource for educational and reference purposes.

Solution

Quality Centre engaged with KICD to present its book for evaluation. The book was reviewed to assess its quality and relevance to educational and reference needs.

Implementation: Following a rigorous evaluation process, KICD approved and published Quality Centre's book in the prestigious Orange Book of Approved Materials. This recognition solidified the book's status as an authoritative and reliable resource.

Results

Quality Centre's "ISO 9000 Secret: Unlocking World Markets" rapidly gained popularity, becoming a reference material of choice in public and private sector. It served as a valuable guide for entities implementing QMS based on ISO 9001 Standard.

Our  Testimonial

"We are honored by KICD's recognition and approval of our book. It has not only been an invaluable resource for educational institutions but has also contributed significantly to organizations in public and private sector seeking to improve efficiency of their processes."

Conclusion

The approval of Quality Centre's book by KICD underscores its excellence and relevance. This case study highlights the book's journey from evaluation and approval to becoming a trusted reference for quality management systems based on ISO 9001 Standard.

Quality Centre's ISO 9000 Book Enriches Kenya

National Library Service Collection

About KNLS

The Kenya National Library Service (KNLS) is a governmental institution entrusted with the mission to "promote, establish, equip, manage, maintain, and develop libraries across Kenya." With 61 branches serving the public and a central hub in Nairobi for national library services, KNLS plays a vital role in disseminating knowledge.

Challenge

KNLS recognized the importance of making ISO 9001 resources accessible to its library readers, enhancing their access to valuable information on this subject. The challenge was to source reputable and informative books to augment their collection.

Solution

Quality Centre stepped in to address KNLS's need by providing copies of its published book, "ISO 9000 Secret: Unlocking World Markets." This collaboration aimed to equip KNLS's libraries with a comprehensive resource on ISO 9001.

Implementation

Quality Centre's book was seamlessly integrated into KNLS's library collection, ensuring that library-goers across Kenya had access to essential information related to ISO 9001 and quality management.

Results

The inclusion of "ISO 9000 Secret: Unlocking World Markets" in KNLS's library offerings proved to be a valuable asset. Library patrons now had a reliable and authoritative source to deepen their understanding of ISO 9001 principles and practices.

Conclusion

 Quality Centre's contribution to KNLS's library collection exemplifies our commitment to knowledge dissemination. This case study highlights how our book has enriched the resources available to library users, contributing to a more informed and empowered community.

Technical University of Mombasa consults with Quality Centre's expert  on its QMS

About Technical University of Mombasa (TUM)

TUM, a prestigious public university located in the coastal city of Mombasa, stands as one of Kenya's top  University in Kenya.

Challenge

In its pursuit of excellence and continuous improvement, the university embarked on a journey to elevate its Quality Management System (QMS) to meet the rigorous ISO 9001:2008 standard. The TUM engaged a consultant from Quality Centre Ltd to conduct a comprehensive desktop review of its existing QMS documentation.

Solution

Quality Centre Ltd's expert consultant partnered with the university to execute an in-depth review of its QMS documentation. This comprehensive review encompassed the quality policy, quality manual, SOPs,  work instructions, and process maps.

Results

The desktop review conducted by Quality Centre Ltd's consultant provided TUM invaluable insights and recommendations. This engagement laid the foundation for enhancing and fortifying the university's QMS documentation, ensuring alignment with ISO 9001 and eventual certification by an accredited world leading certification body.

Kofinaf engages Quality Centre's expert for ISO 26000 -

 Social Responsibility 

About Kofinaf Ltd

 Kofinaf, a pioneer in coffee cultivation since its establishment in 1950, boasts 50,000 acres of coffee fields and a dedicated workforce of 15,000 employees. As a prominent private coffee producer, Kofinaf holds a substantial share, contributing to nearly 8.5% of Kenya's total coffee production. The company's operations span the entire coffee production cycle, encompassing cultivation, milling, marketing, and exportation of premium Arabica Kenyan Coffee.

Challenge

 In pursuit of sustainable development and social responsibility, Kofinaf embarked on the adoption of ISO 26000 Social Responsibility principles and practices in East Africa. Recognizing the complexity of this endeavor, The International Organization for Standardization (ISO), the organization that was behind the project sought the expertise of Quality Centre's consultant.

Solution

 Quality Centre's consultants collaborated with Kofinaf to guide and advise on the implementation of ISO 26000 Social Responsibility. This partnership aimed to integrate these principles effectively into Kofinaf's operations, fostering sustainability and responsible practices within the East Africa region.

Implementation

Working hand in hand with Kofinaf, Quality Centre's consultants facilitated the incorporation of ISO 26000 principles into the company's core values and operations. This involved a comprehensive approach that extended throughout the organization.

Results

Kofinaf's commitment to ISO 26000 Social Responsibility bore fruit, aligning its practices with responsible and sustainable development. This effort not only enhanced the company's social impact but also reinforced its position as a leader in ethical coffee production within East Africa.

Customer Testimonial

‘’My employer was picked as one of the pilot organizations in Kenya for ISO 26000 on SR (Social Responsibility) implementation project and Julius was one the experts. As one of the farm managers we worked closely with Julius of Quality Centre, and it was such learning experience’’.

Wilson Kieru

Farm Manager at Kofinaf Ltd

Conclusion

 The Kofinaf's partnership with Quality Centre in adopting ISO 26000 Social Responsibility reflects their dedication to responsible business practices. This case study underscores their journey toward sustainable development and the integration of socially responsible principles within their operations.

’Phillips Healthcare Services Limited

Embraces ISO 9001 for Process efficiency

‘The services provided were satisfactory and resulted in QMS

 established and implemented meeting the ISO 9001:2008

 Standard and certified by independent certification body’’.

Phillips Healthcare Services Limited(PHSL), a subsidiary of Phillips Pharma Group (https://phillipspharma.group/), in its commitment to enhancing  efficiency of its processes, recognized the need for a robust Quality Management System (QMS) aligned with the latest ISO 9001:2008 quality standard.

Challenge

The company faced the challenge of streamlining its existing business processes to improve efficiency. The company aimed to meet the ISO 9001 standards to ensure the highest quality service delivery.

Solution

PHSL engaged Quality Centre Ltd for comprehensive management system training, consulting, and auditing services. This partnership was designed to streamline their processes while adhering to ISO 9001 requirements.

Implementation

Quality Centre Ltd worked closely with PHSL’s managers and other heads of departments to document, implement, and fine-tune the QMS. This collaborative effort ensured alignment of all its business processes with ISO 9001 standards throughout the organization.

Results

 Following a thorough third-party audit, PHSL achieved ISO 9001:2008 certification from an independent accredited certification body. The results were transformative, with the company experiencing enhanced process efficiency, improved service quality and consistency and a competitive edge in the industry.

Customer Testimonial

‘The services provided were satisfactory and resulted in the QMS established and implemented meeting the ISO 9001:2008  Standard and certified by independent certification body’’

Grace Waiharo, Head of Operations

Conclusion

PHSLs' successful ISO 9001 implementation, with the guidance of Quality Centre Ltd, confirms the company’s commitment to excellence. The highlighted customer’s insights underscores the tangible benefits of aligning with ISO standards, resulting in improved efficiency, and heightened customer satisfaction.